Privacy Policy | Stanced Autocare

Effective date: October 5, 2026

This Privacy Policy explains how Stanced Autocare LLC ("Stanced Autocare," "we," "us," or "our") collects, uses, and shares information when you visit stancedautocare.com, book a service, join a membership or loyalty program, or communicate with us. By using our website or services, you agree to this policy.

Information we collect

We collect information you give us directly and information collected automatically when you use our site:

Contact details — your name, phone number, email address, and service address.
Vehicle and booking details — vehicle make/model, condition, selected services and add-ons, appointment date and time, and any notes you provide.
Payment information — processed securely by our payment processor, Square. We do not see or store your full card number.
Account and membership data — sign-in activity, membership/subscription status, voucher balances, and loyalty points.
Automatically collected data — basic device and usage information (such as IP address and pages viewed) to keep the site secure and working.

How we use your information

To schedule, provide, and manage your detailing services.
To process payments, deposits, memberships, gift cards, and refunds.
To send booking confirmations, appointment reminders, and service updates (including live-status updates on your detail).
To respond to your questions and provide customer support.
With your consent, to send promotional offers and news about Stanced Autocare.
To operate our loyalty and membership programs.
To protect against fraud and keep our site and business secure.

SMS / text messaging

Stanced Autocare uses text messages (SMS) to communicate with customers. This section describes those practices.

Consent

When you provide your mobile phone number and opt in — for example, by checking the text-message consent box during booking — you agree to receive text messages from Stanced Autocare at that number. These may include booking confirmations, appointment reminders, service and live-status updates, and review requests. Promotional texts (specials and offers) are sent only if you separately check the optional "Also text me offers" box. Consent to receive marketing texts is not a condition of purchasing any product or service.

Message frequency & rates

Message frequency varies based on your appointments and interactions with us. Message and data rates may apply depending on your mobile carrier and plan.

Opt-out and help

You can opt out of text messages at any time by replying STOP to any message from us. After you reply STOP, you will receive one confirmation message and then no further texts, except transactional messages you request. For help, reply HELP or contact us at 951-384-1837 or detailedbydaniel@yahoo.com.

Sharing of mobile information

We do not sell your personal information, and we do not share mobile opt-in information or phone numbers with third parties or affiliates for their marketing or promotional purposes. Phone numbers may be shared only with the service providers that help us deliver messages and run our business (for example, our messaging platform and payment processor), solely to provide these services to you. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of sharing described in this policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

We share information only as needed to run our business:

Service providers — such as Square (payments and bookings), our business phone and text-messaging provider, and our website host, who process data on our behalf under their own privacy and security obligations.
Advertising partners — such as Meta (Facebook and Instagram), as described under "Advertising and analytics" below.
Legal reasons — when required by law, or to protect the rights, safety, and property of Stanced Autocare, our customers, or others.

We do not sell your personal information.

Advertising and analytics

We use the Meta (Facebook and Instagram) Pixel and Meta's Conversions API to measure how our ads perform and to show our ads to people who may be interested in them. When you visit certain pages, request a booking, or pay a deposit, these tools may use cookies and similar technologies to collect information such as the pages you view, actions you take (for example, a booking), your device and browser, and your IP address. We may also share information you give us, such as your email address or phone number, with Meta in a protected (hashed) form so it can match those actions to its users. This never includes your text-messaging opt-in or consent information. Meta handles that information under its own Privacy Policy.

We also use Google Analytics to understand how people find and use this website, such as which pages are visited, how visitors arrive, and whether a booking is completed. It uses cookies and collects information like the pages you view, your general location (city level), and your device and browser. We do not send Google your name, email address, phone number, service address, or your text-messaging opt-in or consent information. Google handles this information under its own Privacy Policy, and you can opt out with the Google Analytics opt-out add-on or a browser privacy signal such as Global Privacy Control.

You can limit this by adjusting your ad settings on Facebook and Instagram, by using your browser's cookie controls or a tracking-protection setting, or by contacting us. We do not collect your payment card details through these tools. Card payments are handled by Square.

Payments

Payments and deposits are processed by Square. Your card details are handled directly by Square under its own privacy policy and security standards; Stanced Autocare does not store your full payment card information.

Data retention & security

We keep your information for as long as needed to provide services, meet legal and accounting requirements, and resolve disputes. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is 100% secure.

Your choices

Opt out of marketing texts by replying STOP; opt out of marketing emails using the unsubscribe link.
Request access to, correction of, or deletion of your personal information by contacting us.
California residents may have additional rights under California privacy law; contact us to exercise them.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and we will update the "Effective date" above.

Contact us

Stanced Autocare LLC
Menifee, California (serving Temecula and Southern California)
Phone/Text: 951-384-1837
Email: detailedbydaniel@yahoo.com