Privacy Policy | Stanced Autocare

Effective date: July 3, 2026

This Privacy Policy explains how Stanced Autocare LLC ("Stanced Autocare," "we," "us," or "our") collects, uses, and shares information when you visit stancedautocare.com, book a service, join a membership or loyalty program, or communicate with us. By using our website or services, you agree to this policy.

Information we collect

We collect information you give us directly and information collected automatically when you use our site:

Contact details — your name, phone number, email address, and service address.
Vehicle and booking details — vehicle make/model, condition, selected services and add-ons, appointment date and time, and any notes you provide.
Payment information — processed securely by our payment processor, Square. We do not see or store your full card number.
Account and membership data — sign-in activity, membership/subscription status, voucher balances, and loyalty points.
Automatically collected data — basic device and usage information (such as IP address and pages viewed) to keep the site secure and working.

How we use your information

To schedule, provide, and manage your detailing services.
To process payments, deposits, memberships, gift cards, and refunds.
To send booking confirmations, appointment reminders, and service updates (including live-status updates on your detail).
To respond to your questions and provide customer support.
With your consent, to send promotional offers and news about Stanced Autocare.
To operate our loyalty and membership programs.
To protect against fraud and keep our site and business secure.

SMS / text messaging

Stanced Autocare uses text messages (SMS) to communicate with customers. This section describes those practices.

Consent

When you provide your mobile phone number and opt in — for example, by checking the text-message consent box during booking or by giving us your number for appointment communications — you agree to receive text messages from Stanced Autocare at that number. These may include booking confirmations, appointment reminders, service and live-status updates, review requests, and (if you opt in to marketing) promotional offers. Consent to receive marketing texts is not a condition of purchasing any product or service.

Message frequency & rates

Message frequency varies based on your appointments and interactions with us. Message and data rates may apply depending on your mobile carrier and plan.

Opt-out and help

You can opt out of text messages at any time by replying STOP to any message from us. After you reply STOP, you will receive one confirmation message and then no further texts, except transactional messages you request. For help, reply HELP or contact us at 951-384-1837 or detailedbydaniel@yahoo.com.

Sharing of mobile information

We do not sell your personal information, and we do not share mobile opt-in information or phone numbers with third parties or affiliates for their marketing or promotional purposes. Phone numbers may be shared only with the service providers that help us deliver messages and run our business (for example, our messaging platform and payment processor), solely to provide these services to you.

How we share information

We share information only as needed to run our business:

Service providers — such as Square (payments, bookings, and messaging) and our website host, who process data on our behalf under their own privacy and security obligations.
Legal reasons — when required by law, or to protect the rights, safety, and property of Stanced Autocare, our customers, or others.

We do not sell your personal information.

Payments

Payments and deposits are processed by Square. Your card details are handled directly by Square under its own privacy policy and security standards; Stanced Autocare does not store your full payment card information.

Data retention & security

We keep your information for as long as needed to provide services, meet legal and accounting requirements, and resolve disputes. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is 100% secure.

Your choices

Opt out of marketing texts by replying STOP; opt out of marketing emails using the unsubscribe link.
Request access to, correction of, or deletion of your personal information by contacting us.
California residents may have additional rights under California privacy law; contact us to exercise them.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and we will update the "Effective date" above.

Contact us

Stanced Autocare LLC
Menifee, California (serving Temecula and Southern California)
Phone/Text: 951-384-1837
Email: detailedbydaniel@yahoo.com